Join us for this 3-hour online workshop facilitated by Mark Sewell.

This training is designed for employers, managers, HR professionals, team leaders and staff across all sectors who are committed to creating more inclusive, respectful and culturally safe workplaces for Aboriginal and Torres Strait Islander people. It is particularly relevant for organisations involved in recruitment, onboarding and workforce development, as well as those looking to strengthen staff retention and workplace culture.

Participants will learn how to:

• See how everyday workplace practices can create barriers or open doors for Aboriginal and Torres Strait Islander people.

• Use practical strategies to attract Aboriginal and Torres Strait Islander applicants.

• Improve onboarding so Aboriginal and Torres Strait Islander staff feel welcomed and safe from day one.

• Identify ways to support retention, including mentoring and flexible practices.

• Reflect on your own role in building respectful relationships.

• Develop clear actions to improve cultural safety and Aboriginal employment outcomes in your organisation.

Pricing: Free per session for members and non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Mark Sewell is a seasoned leader in the aged care and community services sector. He is a Director of Ageing Australia, Wesley Mission, and Grand Pacific Health, bringing extensive governance and strategic expertise to these roles. Mark previously served as CEO of Warrigal and has held leadership positions as Regional Councillor at Business Illawarra and Chair of the Lighthouse and Cedars boards. His wealth of experience supports his commitment to driving positive outcomes in aged care and community services.

Join us for this 3-hour workshop facilitated by Nicki Bowman.

This training is designed for Managers, team leaders, coordinators and frontline staff - anyone who needs to address performance, behaviour, complaints, boundaries or sensitive issues with clients, families or colleagues.

By the end of the workshop participants will be able to:

• Prepare effectively for high stakes conversations by clarifying purpose, outcomes and boundaries.

• Use practical communication tools (language, questions, listening and body language) to de escalate emotion and keep conversations on track

• Navigate power imbalances with staff, clients and families while maintaining professionalism and empathy

• Respond constructively when conversations become defensive, emotional or stuck, and know when to pause or escalate

In this 3 hour, interactive workshop, participants will learn to build the skills and confidence to navigate tough conversations with staff, clients, clients’ families and other stakeholders. Drawing on best practice communication and de escalation techniques, participants will learn how to balance compassion with clarity so that difficult conversations protect relationships, uphold dignity and support safe, quality care.

Pricing: $50 per members and $100 per non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Nicki Bowman has spent the past 20 years mastering my leadership craft working at Board and Executive level across multiple industries including law, mining, manufacturing, finance and IT services.

This has provided her with the foundation to intrinsically understand the impact that the right leadership can have on our ability to think creatively, to innovate, to adapt, connect and collaborate.

She has honed her leadership philosophy & methodology through studying practices all over the world.

Are you needing assistance with data reporting in DEX - join us for this informal network opportunity where you can ask any questions of our DEXpert - Robin Miles from Social Equity Works.

You can attend at any point during the session to seek clarification on your DEX issue or stay for the whole hour - it's up to you!

Please note, depending on your question, you may be asked to share your DEX screen.

If you'd rather one-on-one support, or have an urgent query - you can also reach out to Renee Acers, CI Group's CAFS Sector Support on 0447 903 675 or via email at community@cigroup.org.au

Did you know aged care is one of the fastest growing industries in Australia?

And it’s not just about direct care; from physios to chefs, bus drivers to admin, nursing and in-home care there are so many career journeys waiting for you in aged care.

Join us at the Career Accelerator Day to connect with industry professionals, hand your resume directly to employers, ask questions, and grow your network.

• Free event

• Bonus Employment Accelerator Checklist when you register

• Endless career possibilities

Attendees will be given the opportunity to speak directly with Aged Care organisations HR, Recruitment and Front Line workers to discuss and ask specific questions about their organisations and the jobs they are advertising at the event.

Attendees will also be able to apply for advertised jobs on the spot, accelerating the start of their career in Aged Care. So please come prepared with resumes.

Did you know aged care is one of the fastest growing industries in Australia?

And it’s not just about direct care; from physios to chefs, bus drivers to admin, nursing and in-home care there are so many career journeys waiting for you in aged care.

Join us at the Career Accelerator Day to connect with industry professionals, hand your resume directly to employers, ask questions, and grow your network.

• Free event

• Bonus Employment Accelerator Checklist when you register

• Endless career possibilities

Attendees will be given the opportunity to speak directly with Aged Care organisations HR, Recruitment and Front Line workers to discuss and ask specific questions about their organisations and the jobs they are advertising at the event.

Attendees will also be able to apply for advertised jobs on the spot, accelerating the start of their career in Aged Care. So please come prepared with resumes.

Join us for our upcoming Support at Home Provider Forum, bringing together in-home aged care providers from across the Illawarra and Shoalhaven to discuss what’s happening on the ground as the rollout continues.

This forum will provide a space to hear key updates from ISLHD, the Department, and other relevant stakeholders, alongside a provider panel sharing real-time experiences from across the sector. Together, we’ll explore current challenges, identify opportunities, and help shape ongoing advocacy and future discussions.

Participants will also have the opportunity to share their own experiences, raise concerns, and contribute to shaping future forums and sector priorities.

📅 Date: Wednesday, 27 May 2026
📍 Location: Shellharbour Civic Centre
🕘 Time: 9:30am – 11:30am

This is a free event.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

Join us for this 4.5-hour online workshop facilitated by Carolyn Cousins.

This training is designed for NFP leaders, managers, and community sector workers committed to building psychologically safe, sustainable workplaces.

Collective care asks us to look beyond individual self-care and toward the cultures and practices that shape our workplaces.

This workshop recognises the important shift toward employer responsibility in creating psychologically safe workplaces. It moves beyond framing burnout and vicarious trauma as individual failings or the result of insufficient self-care, and instead explores organisational and collective approaches that support long-term sustainability in community work. Participants will be invited to consider how organisational culture, systems, and shared responsibility can better support the wellbeing of those doing this vital work.

This training is a joint collaboration with CI Group and LCSA. Please include their logo in humanitix and flyer.

This session is free of charge, made possible through the collaboration between CI Group and LCSA.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

The session is being delivered by Carolyn Cousins from Tuned In Consulting.

Carolyn is an adult educator and clinical social worker with a background in trauma work. She has a Bachelor and Master’s degrees in Social Work, a Masters of Education (Adult) and a Masters in Applied Neuroscience. She has delivered training for a range of organisations including NSW Health (HETI), NSW Police, Relationships Australia, Services Australia and NSW Ambulance.

https://tunedinconsulting.com.au/

Retirement Villages Models of Care Workshop: Finding Local Solutions to the Aged Care Bed Shortage

CI Group is excited to be bringing together retirement living and aged care providers across the Illawarra and Shoalhaven for a focused workshop on one of the most pressing challenges facing our region's aged care sector.

With the region sitting over 1,000 beds short and unable to build its way out of the problem, this workshop will explore a different question: what can we do with what we already have?

This workshop is open to Retirement Living Providers, Aged Care Sector, and Health Sector professionals across the Illawarra and Shoalhaven region.

Workshop Program

The workshop will open with a presentation by Kathy Eagar and Paul Sadler on their research and report findings, providing attendees with the evidence base ahead of group discussion. Then, Mark Sewell will facilitate a structured discussion aimed at exploring opportunities, identifying preferred models of care, and working out who is interested in taking the next step.

Workshop Objectives

This workshop will aim to:

• Bring together providers to discuss the current shortfall, with the region sitting over 1,000 beds short and unable to build its way out of the problem

• Explore the potential for repurposing existing stock as an alternative model of care

• Discuss alternative models of care and work toward identifying a preferred model

• Identify providers interested in progressing to a next step

Pricing: Free

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Presenters & Facilitator

PROFESSOR KATHY EAGAR AM

Professor Kathy Eagar AM is an Honorary Professor at the University of New South Wales Australia and an Adjunct Professor at the Queensland University of Technology Australia. She is on the Board of NSW Meals on Wheels and on the Board of the NSW Older Women’s Network (OWN). She is a Member of the Order of Australia for her contribution to the community through her research and development work.

Professor Eagar has undertaken extensive research and advocacy work in the aged care system over the last two decades. She designed the national funding model for residential aged care and worked as an adviser to the Aged Care Royal Commission. She is a strong advocate for transparent and equitable funding for community aged care with a special focus on not-for-profit services. Together with Paul Sadler, she is a co-convenor of the newly established CHSP Alliance.

PAUL SADLER

Paul Sadler is an experienced leader and influencer who brings an extensive range of experience from four decades in the aged care sector. Paul has been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments.

Kathy and Paul are working for the Community Industry Group on the Illawarra Shoalhaven health and aged care interface project. This project is taking a multipronged approach to addressing the acute shortage of residential aged care in the region and the resultant impact on Illawarra residents, families and hospitals.

MARK SEWELL

Mark Sewell is a seasoned leader in the aged care and community services sector. He is a Director of Ageing Australia, Wesley Mission, and Grand Pacific Health, bringing extensive governance and strategic expertise to these roles. Mark previously served as CEO of Warrigal and has held leadership positions as Regional Councillor at Business Illawarra and Chair of the Lighthouse and Cedars boards. His wealth of experience supports his commitment to driving positive outcomes in aged care and community services.

Are you needing assistance with data reporting in DEX - join us for this informal network opportunity where you can ask any questions of our DEXpert - Robin Miles from Social Equity Works.

You can attend at any point during the session to seek clarification on your DEX issue or stay for the whole hour - it's up to you!

Please note, depending on your question, you may be asked to share your DEX screen.

If you'd rather one-on-one support, or have an urgent query - you can also reach out to Renee Acers, CI Group's CAFS Sector Support on 0447 903 675 or via email at community@cigroup.org.au

Join us for this 3-hour workshop facilitated by Minus18.

This training is designed to gain a comprehensive understanding of LGBTQIA+ identies, and the tools to build interpersonal and organiusation - wide LGBTQIA+ inclusion. While this workshop emphasises the lived experience of LGBTQIA+ youth, it also explores the experiences of the general population and is suitable for all community sector workers looking to increase knowledge on LGBTQIA+ inclusion.

Outcomes:

• A solid understanding of LGBTQIA+ identiies, including key concepts around sex, gender, and sexuality.

• Definitions of trans and gender diverse identies, and why language matters

• An introduction to pronouns and how to use inclusive language at work.

• Practical tools to support LGBTQIA+ people interpersonally and professionally.

• Insight into the barriers and discrimination LGBTQIA+ people face, drawn from Australian research .

• Real lived-experiences shared by our expert workshop presenters.

While this workshop centres the experiences of LGBTQIA+ youth, the content and tools are relevant across the general population and suitable for anyone in the community sector looking to level up their inclusion practive.

Come ready to learn, reflect and leave better equipped to make a difference.

Pricing: $15 per for members and $30 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group at admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Minus 18 is Australia's leading champion dedicated to supporting LGBTQIA+ young people through awareness raising events, education and training, digital resources and advocacy campaigns. Minus 18 aims to improve the health and wellbeing of same-sex attracted and gender diverse young people in Australia, seeking to empower them, to feel comfortable and confident in their sense of identity.

Join us for this 2.5-hour film screening

This is designed for:

• Older people and members of the local community

• Family members and carers supporting older people

• Health, community, and aged care workers

• In-home aged care and residential aged care providers

• Community organisations and support services

• Anyone interested in learning more about future planning, seniors’ rights, and preventing elder abuse

The program will feature a screening of the film Piano Forte, followed by an interactive panel discussion with lawyers and seniors’ rights specialists from Legal Aid NSW and Seniors Rights Service(more TBA). Audience members will have the opportunity to engage directly with panel members through a facilitated Q&A session.

PIANO FORTE is a legal education play written by Toni Wills and developed in partnership with the Suncoast

Community Legal Service Inc. The play uses a fictional narrative form to highlight the subtle way elder abuse

can occur, in addition to exploring the role and responsibilities of an Enduring Power of Attorney.Development of the play is based on the general principle that all people have a right to live dignified, selfdetermined lives, free from exploitation, violence and abuse and that these rights do not diminish with age.

Following the panel discussion, attendees will be invited to a light lunch and an opportunity to connect with a range of community information and service providers, including Legal Aid NSW, NSW Police Force, Warrigal and other local organisations. These information displays and networking opportunities will allow attendees to speak directly with organisations, ask questions, and learn more about the supports and services available within the community.

NSW Ageing and Disability Commissioner Jeff Smith , will also be in attendance.

Pricing: Free

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

Join us for this 3-hour online workshop facilitated by Peter Masterson.

This training is aimed for Not For Profit Board Members and those looking to join a Board

This upcoming training session is designed to build an understanding of board roles and responsibilities within community service organisations.

You’ll learn about the key duties of board officer positions and how these roles contribute to the success and sustainability of the organisation. Additionally, we’ll cover the Associations Incorporation Act, providing essential insights into the legal framework that governs not-for-profit organisations.

Whether you’re new to board leadership or looking to deepen your understanding, this session will equip you with the knowledge needed to navigate these critical aspects with confidence.

Please note we only have a limited amount of tickets, so if you are no longer able to attend please let us know ASAP at info@cigroup.org.au

Pricing: $50 for members and $80 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Led by the esteemed trainer Peter Masterson from Community Industry Group,

Join us for this 3-hour online workshop facilitated by Mark Sewell.

This training is designed for employers, managers, HR professionals, team leaders and staff across all sectors who are committed to creating more inclusive, respectful and culturally safe workplaces for Aboriginal and Torres Strait Islander people. It is particularly relevant for organisations involved in recruitment, onboarding and workforce development, as well as those looking to strengthen staff retention and workplace culture.

Participants will learn how to:

• See how everyday workplace practices can create barriers or open doors for Aboriginal and Torres Strait Islander people.

• Use practical strategies to attract Aboriginal and Torres Strait Islander applicants.

• Improve onboarding so Aboriginal and Torres Strait Islander staff feel welcomed and safe from day one.

• Identify ways to support retention, including mentoring and flexible practices.

• Reflect on your own role in building respectful relationships.

• Develop clear actions to improve cultural safety and Aboriginal employment outcomes in your organisation.

Pricing: Free per session for members and non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Mark Sewell is a seasoned leader in the aged care and community services sector. He is a Director of Ageing Australia, Wesley Mission, and Grand Pacific Health, bringing extensive governance and strategic expertise to these roles. Mark previously served as CEO of Warrigal and has held leadership positions as Regional Councillor at Business Illawarra and Chair of the Lighthouse and Cedars boards. His wealth of experience supports his commitment to driving positive outcomes in aged care and community services.

Shoalhaven Women’s Health Centre are proud to be running the It Left No Marks Workshop.

The purpose of this free Women’s Health NSW training session is to share the latest information we have on non-fatal strangulation and brain injury in the context of sexual violence and sexual choking. All the information provided in the training session is supported by Australian and international research, as well as advice and opinions gathered from experts working in this space. 

Duration: 1.5 hours - this includes 1 hour training followed by Q&A. 

Outcomes: 

• What is non-fatal strangulation (NFS) 

• The intersection between domestic family violence, sexual violence and NFS

• The normalisation of sexual choking

• What happens in the body when pressure is applied to the neck 

• Signs and symptoms of NFS

• How NFS can cause an acquired brain injury (ABI)

• Signs and symptoms of an ABI

• NSW strangulation laws 

• Key considerations for responding to women who experience NFS and ABI 

Website:  www.itleftnomarks.com.au

Please note we only have a limited amount of tickets, so if you are no longer able to attend please let us know ASAP at info@cigroup.org.auPlease note if you register and fail to attend without letting us know, you will be charged a attendance guarantee of $50.

Join us for this 4.5-hour Forum facilitated by Community Industry Group.

This training is designed for Not-for-profit organisations across the Moruya area that engage with volunteers and are experiencing challenges in volunteer recruitment and retention. It is particularly relevant for managers, coordinators, team leaders, and staff responsible for volunteer programs and community engagement.

Participants will learn how to:

• Developed through consultation with local organisations, the forum responds directly to sector-identified challenges and provides a practical, collaborative platform for shared learning, solution design, and capacity building.

• Practical strategies to improve volunteer attraction, recruitment, onboarding, and retention

• How leading South Coast organisations are successfully addressing volunteer workforce challenges

• Approaches to designing effective and scalable volunteer management systems

• Methods for co-designing locally relevant solutions to shared sector challenges

• How to develop stronger onboarding frameworks, role structures, and induction processes

• Tools and templates to support consistent volunteer management practice (e.g. role descriptions, onboarding checklists, messaging tools)

• How to strengthen collaboration across organisations through shared practice and knowledge exchange

• Ways to contribute to and participate in a regional Community of Practice

• Emerging priorities for future training and capability development across the sector

Pricing: Free

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

Join us for this 4-hour workshop facilitated by Edward Birt.

This course is designed for anyone who receives, handles, or oversees complaints as part of their role. This includes:

• Customer service and frontline staff who are the first point of contact for complaints

• Team leaders and supervisors, responsible for escalated or complex complaints

• Operations and support staff who investigate or resolve complaints

• Managers seeking a consistent framework to embed across their teams

No prior complaints-handling training is required. The course is structured to add value for both those new to complaints management and those looking to refresh and refine their approach.

Outcomes:

• Explain why complaints matter and the impact of effective versus poor complaints handling on customers and the organisation.

• Identify the key stages of the complaints management lifecycle, from receipt through to resolution and review.

• Apply a structured framework to acknowledge, investigate, and resolve a complaint professionally and empathetically.

• Demonstrate active listening and de-escalation techniques when dealing with distressed, frustrated, or difficult complainants.

• Identify when and how to escalate a complaint appropriately, including recognising complaints that carry legal, regulatory, or reputational risk.

• Draft a clear, professional written response to a complaint that addresses the key issues, offers a sincere apology where warranted, and outlines next steps.

• Describe how to record, track, and use complaint data to identify trends and drive continuous service improvement.

Pricing: $100 for members and $150 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Edward Birt is the Head of Policy and Advocacy at Community Industry Group. Ed brings 30 years of experience working in a range of roles in the community sector from front line to management roles. Ed enjoys turning complaints into quality improvement opportunities and turning complainants into allies that can help to improve a service.

Join us for this 4-hour online workshop facilitated by Monica Lord* Flourish Therapy & Consulting.

This training is designed for new and experienced community sector workers who want to build their skills in supporting people living with hoarding behaviours.

Outcomes:

• Understand hoarding behaviours as a distinct category of mental health concern, and recognise the various contributing factors.

• Identify a range of screening and assessment tools for hoarding behaviours and squalor.

• Appreciate the inherent risks of hoarding and squalor environments and apply appropriate risk mitigation and management strategies to their practice.

• Identify, understand, and apply a range of brief interventions to support hoarding behaviours, including realistic intervention planning and respectful decluttering.

• Participants will also learn skills to support emotionally dysregulated clients.

Participants will be provided with comprehensive digitised resources and offered the opportunity to problem-solve challenging presentations in practice.

Pricing: $80 per session for members and $110 per session for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Monica Lord is the owner of Flourish Therapy & Consulting, the founder of the Australia Centre for Hoarding, Squalor and Clutter, and a passionate, enthusiastic Accredited Mental Health Social Worker.

Monica holds a Bachelor of Social Work from Griffith University, a Master of Youth Mental Health from University of Melbourne, and is a current PhD Candidate at Griffith University. Monica has 15 years direct clinical experience working with children, young people, women, and families, and has spent 8 years running her own private practice on the Gold Coast. Monica is also a lecturer in Social Work at Griffith University.

Join us for this 4 hour online workshop facilitated by Edward Birt.

This workshop is specifically designed for individuals who are making, or are about to make, the transition from team member to team leader. It is most impactful for:

• Newly promoted team leaders, supervisors, or managers who have been in their leadership role for less than twelve months

• Senior team members who have been identified for progression into a leadership role in the near future

• Experienced individual contributors stepping into people management responsibilities for the first time

• Managers of small teams without formal prior management training

The course is equally relevant whether participants are leading a team they were previously a member of or stepping into leadership of a new team. (Those with more established leadership experience would benefit more from advanced leadership development programs rather than this foundational workshop).

Participant will learn how to:

• Articulate the key differences between the mindset, behaviours, and priorities of a team member versus a team leader, and why this shift is essential for effectiveness.

• Identify the most common pitfalls new leaders encounter during the team member to leader transition and explain strategies to avoid or recover from them.

• Apply the LEAD framework (Listen, Enable, Align, Develop) as a practical structure for their day-to-day leadership approach.

• Demonstrate strategies for managing changed relationships with former peers, including setting clear expectations and maintaining appropriate boundaries.

• Describe approaches to delegating effectively, letting go of individual contributor tasks, and measuring success through team outcomes.

• Identify how to have early, honest conversations with their team to establish their leadership style, expectations, and ways of working.

• Build a personal 30-day transition action plan outlining specific steps they will take to establish themselves confidently in their new leadership role.

Pricing: $100 for members and $150 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Edward Birt is the Head of Policy and Advocacy at Community Industry Group. Ed brings 30 years of experience working in a range of roles in the community sector from front line through to Executive and Senior Management roles. Ed enjoys supporting dynamic workplace environments where managers project confidence to create a positive culture of high-performance and responsive service.

This workshop is for managers, front line staff and anyone working in client facing roles to equip staff with skills to manage and deescalate aggressive and violent behaviour in clients.

Through this workshop you will learn:

Four Factors that Contribute to Client Aggression
• The Client
• The Environment
• Service Provision
• The Worker

Risk Management and Safety Planning

The Crisis and De-escalation Cycle
• Pre-Crisis
• Crisis
• Signs of Escalation
• Responding to Escalation
• When the Situation Turns Potentially Violent
• Post-Crisis

As ticket pricing is heavily discounted and numbers are limited to 20 per group, priority will be given to service providers funded under the CAFS program.

About the Trainer:

Saul Nightingale from Centre for Community Welfare Training will be delivering this workshop as a shortened version of their full day course: Managing Aggressive and Violent Behaviour

Join us for this 3-hour online workshop facilitated by Peter Masterson.

This training is aimed for Not For Profit Board Members and those looking to join a Board

This upcoming training session is designed to build an understanding of board roles and responsibilities within community service organisations.

You’ll learn about the key duties of board officer positions and how these roles contribute to the success and sustainability of the organisation. Additionally, we’ll cover the Associations Incorporation Act, providing essential insights into the legal framework that governs not-for-profit organisations.

Whether you’re new to board leadership or looking to deepen your understanding, this session will equip you with the knowledge needed to navigate these critical aspects with confidence.

Please note we only have a limited amount of tickets, so if you are no longer able to attend please let us know ASAP at info@cigroup.org.au

Pricing: $50 for members and $80 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Led by the esteemed trainer Peter Masterson from Community Industry Group,

Join us for this 3-hour online workshop facilitated by Peter Masterson.

This training is aimed at Board Members, those looking to join a board, CFO's, Finance Managers, Managers and CEOs.

Outcomes:

• Understanding Financials: Emphasizes the importance of financial literacy for effective governance and decision-making.

• Key Financial Statements: Covers the Income Statement, Balance Sheet, and Cash Flow Statement, explaining their roles in evaluating financial health.

• Assessing Performance: Discusses how to determine organizational success through financial ratios and benchmarking.

• Board Meetings: Focuses on presenting and interpreting financial reports for the board, ensuring effective financial oversight.

• Linking to Planning: Highlights the connection between financial performance and strategic planning.

• Fraud Prevention: Provides guidance on identifying and preventing financial fraud, with an emphasis on internal controls and board accountability.

Please note we only have a limited amount of tickets, so if you are no longer able to attend please let us know ASAP at info@cigroup.org.au

Pricing: $50 for members and $80 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Led by the esteemed trainer Peter Masterson from Community Industry Group,

Join us for this 4-hour online workshop facilitated by Edward Birt.

This workshop is designed for managers and supervisors who are directly responsible for frontline operational or community-based teams. It is most relevant for those who:

• Manage teams of four to twelve direct reports who work across shifts, multiple sites, or community locations

• Oversee a mix of casual, part-time, and permanent employees with varying availability and entitlements

• Are responsible for conducting supervision, performance conversations, and team meetings as part of their role

• Work in sectors such as community services, disability support, aged care, health, emergency services, hospitality, retail, logistics, or any other operationally intensive environment

• Find it difficult to maintain consistent communication and supervisory contact with all team members due to the nature of frontline operations

• Are looking for practical, immediately applicable strategies rather than theoretical management frameworks

The course is equally relevant for experienced frontline managers seeking to refresh and systematise their approach, and for those who are newer to the complexity of managing large, dispersed frontline teams.

Participants will learn how to:

• Identify the core communication, supervision, and performance management responsibilities of a frontline manager and explain why consistent execution of these responsibilities matters for team performance and wellbeing.

• Design a minimum viable communication rhythm — a structured weekly and monthly schedule of supervisory contacts, team communications, and check-ins that is realistic given the demands of a frontline management role.

• Apply the CONNECT framework to conduct effective, time-efficient one-to-one supervision conversations with individual team members, including those who are casual, shift-based, or infrequently available.

• Select and use appropriate communication channels and methods for different types of messages to reach a mobile, shift-based team consistently and equitably.

• Plan and facilitate an effective team meeting or briefing that works across a shift-based or dispersed team, including strategies for those who cannot attend in person.

• Identify early indicators of performance concerns or wellbeing issues in individual team members and describe how to initiate a supportive, structured performance conversation.

• Build a personal frontline management communication plan that consolidates their supervisory, performance, and team communication responsibilities into a practical, sustainable system.

Pricing: $100 for members and $150 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Edward Birt is the Head of Policy and Advocacy at Community Industry Group. Ed brings 30 years of experience working in a range of roles in the community sector from front line through to Executive and Senior Management roles. Ed enjoys supporting managers working across complex and diverse operating environments develop approaches that assist them to manage and support their teams in order to create a high performing and satisfying working environment.

Join us for this 4-hour workshop facilitated by Errolyn Strang.

This training is designed for people working in the community sector who would like to be culturally aware.

Participants will learn how to:

• Increase your knowledge of Aboriginal countries

• Understand Welcome to Country and Acknowledgement of Country

• Learn appropriate Aboriginal terminology

• Understand what is Structural Racism / White Privilege

Pricing: $200 for members and $300 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Errolyn Strang, Founder and Director of Culture Across Time, has over 35 years of experience in Aboriginal Culture Training and Facilitation. She has been delivering Cultural Immersion sessions to a wide range of non-government and government organisations. Based in Wollongong, Errolyn is dedicated to fostering understanding and meaningful engagement in Aboriginal culture.

Join us for this 4 hour online workshop facilitated by Edward Birt.

This workshop is specifically designed for individuals who are making, or are about to make, the transition from team member to team leader. It is most impactful for:

• Newly promoted team leaders, supervisors, or managers who have been in their leadership role for less than twelve months

• Senior team members who have been identified for progression into a leadership role in the near future

• Experienced individual contributors stepping into people management responsibilities for the first time

• Managers of small teams without formal prior management training

The course is equally relevant whether participants are leading a team they were previously a member of or stepping into leadership of a new team. (Those with more established leadership experience would benefit more from advanced leadership development programs rather than this foundational workshop).

Participants will learn how to:

• Articulate the key differences between the mindset, behaviours, and priorities of a team member versus a team leader, and why this shift is essential for effectiveness.

• Identify the most common pitfalls new leaders encounter during the team member to leader transition and explain strategies to avoid or recover from them.

• Apply the LEAD framework (Listen, Enable, Align, Develop) as a practical structure for their day-to-day leadership approach.

• Demonstrate strategies for managing changed relationships with former peers, including setting clear expectations and maintaining appropriate boundaries.

• Describe approaches to delegating effectively, letting go of individual contributor tasks, and measuring success through team outcomes.

• Identify how to have early, honest conversations with their team to establish their leadership style, expectations, and ways of working.

• Build a personal 30-day transition action plan outlining specific steps they will take to establish themselves confidently in their new leadership role.

Pricing: $100 for members and $150 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Edward Birt is the Head of Policy and Advocacy at Community Industry Group. Ed brings 30 years of experience working in a range of roles in the community sector from front line through to Executive and Senior Management roles. Ed enjoys supporting dynamic workplace environments where managers project confidence to create a positive culture of high-performance and responsive service.

This workshop is for Managers, front line staff and anyone working in client facing roles to equip staff with skills to manage and deescalate aggressive and violent behaviour in clients.

Through this workshop you will learn:

4 Factors that Contribute to Client Aggression
• The Client
• The Environment
• Service Provision
• The Worker

Risk Management and Safety Planning

The Crisis and De-escalation Cycle
• Pre-Crisis
• Crisis
• Signs of Escalation
• Responding to Escalation
• When the Situation Turns Potentially Violent
• Post-Crisis

As ticket pricing is heavily discounted and numbers are limited to 20 per group, priority will be given to service providers funded under the CAFS program.

About the Trainer:

Saul Nightingale from Centre for Community Welfare Training will be delivering this workshop as a shortened version of their full day course: Managing Aggressive and Violent Behaviour

Join us for this 4-hour workshop facilitated by Edward Birt.

This course is designed for anyone who receives, handles, or oversees complaints as part of their role. This includes:

• Customer service and frontline staff who are the first point of contact for complaints

• Team leaders and supervisors, responsible for escalated or complex complaints

• Operations and support staff who investigate or resolve complaints

• Managers seeking a consistent framework to embed across their teams

No prior complaints-handling training is required. The course is structured to add value for both those new to complaints management and those looking to refresh and refine their approach.

Participants will learn how to:

• Explain why complaints matter and the impact of effective versus poor complaints handling on customers and the organisation.

• Identify the key stages of the complaints management lifecycle, from receipt through to resolution and review.

• Apply a structured framework to acknowledge, investigate, and resolve a complaint professionally and empathetically.

• Demonstrate active listening and de-escalation techniques when dealing with distressed, frustrated, or difficult complainants.

• Identify when and how to escalate a complaint appropriately, including recognising complaints that carry legal, regulatory, or reputational risk.

• Draft a clear, professional written response to a complaint that addresses the key issues, offers a sincere apology where warranted, and outlines next steps.

• Describe how to record, track, and use complaint data to identify trends and drive continuous service improvement.

Pricing: $100 for members and $150 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Edward Birt is the Head of Policy and Advocacy at Community Industry Group. Ed brings 30 years of experience working in a range of roles in the community sector from front line to management roles. Ed enjoys turning complaints into quality improvement opportunities and turning complainants into allies that can help to improve a service.

Join us for this 3-hour online workshop facilitated by Peter Masterson.

This training is aimed at Board Members, those looking to join a board, CFO's, Finance Managers, Managers and CEOs.

Outcomes:

• Understanding Financials: Emphasizes the importance of financial literacy for effective governance and decision-making.

• Key Financial Statements: Covers the Income Statement, Balance Sheet, and Cash Flow Statement, explaining their roles in evaluating financial health.

• Assessing Performance: Discusses how to determine organizational success through financial ratios and benchmarking.

• Board Meetings: Focuses on presenting and interpreting financial reports for the board, ensuring effective financial oversight.

• Linking to Planning: Highlights the connection between financial performance and strategic planning.

• Fraud Prevention: Provides guidance on identifying and preventing financial fraud, with an emphasis on internal controls and board accountability.

Please note we only have a limited amount of tickets, so if you are no longer able to attend please let us know ASAP at info@cigroup.org.au

Pricing: $50 for members and $80 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

About the Facilitator

Led by the esteemed trainer Peter Masterson from Community Industry Group,