This workshop is for managers, front line staff and anyone working in client facing roles to equip staff with skills to manage and deescalate aggressive and violent behaviour in clients.

Outcomes:

Four Factors that Contribute to Client Aggression
• The Client
• The Environment
• Service Provision
• The Worker

Risk Management and Safety Planning

The Crisis and De-escalation Cycle
• Pre-Crisis
• Crisis
• Signs of Escalation
• Responding to Escalation
• When the Situation Turns Potentially Violent
• Post-Crisis

As ticket pricing is heavily discounted and numbers are limited to 20 per group, priority will be given to service providers funded under the CAFS program.

About the Trainer:

Saul Nightingale from Centre for Community Welfare Training will be delivering this workshop as a shortened version of their full day course: Managing Aggressive and Violent Behaviour