“It’s a little bit mind blowing!” says Nicky in this vital episode as she talks with Jagdeep Singh, Emerging Technologies and Innovation Specialist. Jagdeep and Nicky take a much-needed look at the “big gap” that exists between the use of AI in the workplace and the boardroom and the guardrails, the guidance and the policy that guides staff and directors around organisational approaches to the use of this new technology.

The shift in capability of AI has been enormous as Jagdeep explains that the advancement in digital technology to today’s large language models is a “game changer”. AI can now interpret and process vast amounts of information, ask and receive answers, interpret and develop pictures and film and to learn and apply those learnings meaning that AI is infinitely more accessible and useful to everyone in the community. “The potential of this space to enhance our productivity, our collaboration, and our ability to do more with less is almost exponential” says Jagdeep.

The capability and the access to this capability through the phones in our pockets and the laptops on our tables for every citizen to be able to take opportunity of this powerful technology means that organisations, no matter what their mission is, cannot ignore that the game has changed. The fine line in opportunity comes with the requirement for us to manage the risks around the technology at the same time as realising the opportunities.

Jagdeep explains, “we need to do it with eyes wide open so that we control it, we manage it, we protect the information that is very sensitive or personal and that we have proper guardrails as leaders and managers around it.” This important episode provides guidance for the consideration of Directors, Executives and staff of community service organisations as to how they should approach AI in relation to their own organisation to maximise benefits for participants, clients, staff and stakeholders to achieve quality services, manage risk, protect private and sensitive information and boost productivity and creativity.

Resources and Links:

• Get your tickets for the upcoming AI forum: “AI and the Board Table: Bring your organisation to the 21st century and beyond” at Warilla Bowls on 16th September 2025 here: https://events.humanitix.com/ai-forum